April 23, 2020 COVID-19 UPDATE:
In the midst of this health care crisis, we hope that you and your family are staying healthy and safe. At this point most companies, communities and people are adapting to a “new normal”. Even though we can’t be physically together during the current stay-at-home order, Tarragon Property Services is working tirelessly to support you, our resident. We are getting creative with the way we communicate and work via phone calls, phone apps, video chat, and more. However, in the same breath, we are also very much looking forward to a time when we can be together again face to face. So, in the meantime, we want to make sure you know we are still here for each one of you. We will continue to provide a sense of place and belonging because we believe that every resident should love where they live.
Please stay safe and healthy, and let us know how we can help you. Please stay safe and healthy, and let us know how we can help you.
March 25, 2020 COVID-19 UPDATE:
STAY AT HOME, STAY HEALTHY!
Governor Inslee announced a shelter-in-place order called Stay Home, Stay Healthy. It goes into effect on Wednesday, March 25 at 5:30 pm. The order will last for two weeks and could be extended. The order does the following:
• Requires every Washingtonian to stay home unless they need to pursue an essential activity.
• Bans all gatherings for social, spiritual and recreational purposes.
• Closes all businesses except essential businesses.
We are still operating and here for you! Please contact us with any questions you may have.
For Maintenance Issues— Our team will prioritize requests (emergency/non-emergency) and work with residents on appropriate timing.
For Payments—We ask residents to make payments online via Active Building to maintain social distancing measures that are in place.
Thank you for your efforts to help slow down the spread of the COVID-19 during this temporary period.
March 11, 2020
Our management team would like to reach out to you during this uncertain time. All of us are saddened by the effect of the coronavirus in our community and in the world. We want to assure you that it has always been essential for our team to provide a clean and comfortable environment for our residents.
We are taking additional steps to ensure everyone’s safety, including:
Communications and Preparedness Plan
We have established an internal communications and preparedness plan to ensure all building staff are ready, know their role in keeping the property clean, and are aware of all communication protocols.
Increased Sanitation Guidelines per the Health Department and CDC
We are following closely and consulting our local health departments and the U.S. Centers for Disease Control and Prevention (CDC) for the latest information on the virus and guidelines for controlling transmission. We will continue to provide a sanitary and healthy living environment for our staff and residents. We have increased the frequency of common-area cleaning at our properties, with emphasis on doorknobs, elevator buttons, communal kitchens and bathrooms, desks, tables,
and our fitness centers.
Defense Against COVID-19
We encourage all staff and residents to follow the CDC guidelines on health and hygiene. Please wash your hands often with soap and water for at least 20 seconds. Thorough and frequent handwashing will help slow the spread of the virus. If soap and water are not available use hand sanitizer. Avoid close contact with people who are sick. Avoid touching your eyes, nose and mouth. Avoid shaking hands and cover your mouth or nose when you cough or sneeze.
Self-Quarantine to Help Curb the Spread of the Virus
Residents who are in self-quarantine are the people who may have encountered someone who was infected. Officials ask these individuals to stay at home for two weeks until it can be determined that they are not ill. With the increased rate of infection, it is also possible that one or more residents at the property will contract the virus. If you choose to self-quarantine or are diagnosed with COVID-19, please notify the property office immediately. We will be supportive in this situation and take the necessary preventive steps such as closing common amenity spaces for cleaning, as appropriate.
All site staff have been educated on in the signs and symptoms of the coronavirus and the precautions that can be taken to minimize the risk of contracting the virus. We want to minimize exposure for our employees and our residents, and any employees who are sick are being asked to stay home and not return until symptom-free for 24 hours. We have also asked all employees who become ill to follow self-quarantine guidelines and notify their supervisors immediately.
Emergency and Non-Emergency Maintenance Service Requests
For maintenance issues, our team will prioritize requests (emergency/non-emergency) and work with residents on appropriate timing. If you have members of your household who are feeling ill, we ask that you refrain from submitting non-essential service requests. Our maintenance teams will immediately address non-essential service requests when the household is feeling healthy again. In case of an emergency maintenance situation, please disclose if anyone in the household is unwell. We will take appropriate measures to ensure our staff take proper precautions before addressing the emergency maintenance issue. Due to increased common-area cleaning throughout the property and amenities, service requests may take a bit longer to address. For work orders, we ask that you place those via Active Building. We appreciate your patience at this time.
Be a Considerate Neighbor in Common-area Spaces
If you or a member of your household is experiencing symptoms of illness, don't enter common-area spaces, including fitness centers, co-working spaces, lounges and leasing offices. Spare friends and neighbors the risk of getting sick, too. As more residents work from home at the direction of their employers, more residents are using amenity spaces. While in these spaces, please practice appropriate social distancing by keeping at least 6 feet between yourself and others. Extend patience and understanding to your neighbors in these populated spaces.
Limiting In-Person Contact for Residents and Available Virtual Tours for Visitors
We ask that during this time residents limit in-person interaction and instead call or email any questions or requests to the site team. In addition, for potential visitors to our property, while we understand visiting our property is the ideal way to get a feel for our unique floorplans and finishes, we are practicing social distancing and ask everyone to minimize physical interaction if possible. We have prepared virtual tours on our property website that can give you a great feel for the comfort, quality and selection of floorplans. Please visit the property’s main website to view available virtual tours.
As a result of the current COVID-19 pandemic, the main leasing office is participating in social distancing. The office will be closed to the public during this temporary period. Please call or email site teams for any requests, questions or maintenance emergencies. All apartment tours will be held virtually (please go to our website) until further notice. Thank you for your efforts to help slow down the spread of the COVID-19 during this temporary period.
Due to social distancing, packages will no longer be accepted inside the main office. They will either need to fit in your mailboxes or package lockers. Deliveries will need to be dropped at the resident doors or the resident will need to make other arrangements until further notice.
We ask that we limit the number of people in the amenities at one time to no more than 10 people. We will monitor this closely. Our fitness center is temporarily closed in compliance with state social distance guidelines. We will notify you as soon as we’re allowed to reopen this amenity.
We ask residents to make payments online via Active Building to maintain social distancing measures that are in place.
A Community that Works Together Stays Together!
These are extraordinary and challenging times. Our site team will continue to do all that we can to ensure that our property is clean and comfortable as possible for our site teams, residents and guests. We appreciate your diligence, discipline, patience and understanding while we all do our part to slow the spread of this virus. Rest assured – a community that works together, stays together.