Privacy Policy

Last updated: March 2025

The Tarragon Property Services website, currently located at www.tarragonpropertyservices.com, and the subdomains thereof, and any other TPS web sites or applications on which this Privacy Policy is posted (collectively, the “Web Site”) are made available by Tarragon Property Services L.L.C. (“TPS” or “we” or “us” or “our”). This Privacy Policy (“Privacy Policy”) explains our privacy practices regarding the collection, use and disclosure of information collected or provided through the use of the Web Site. This Privacy Policy applies to information we collect (1) on this Web Site; and (2) in email, text, and other electronic messages between you and this Web Site.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree, your choice is not to use our Web Site. By visiting the Web Site, you are consenting to the practices and procedures described in this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Web Site after we make changes is deemed to be acceptance of those changes, so please check periodically for updates.

Information We Collect About You

Personal Information

Personal Information is information that allows us to identify you. The types of Personal Information that we may collect from and about you may include information such as your name, address, e-mail address, and phone number. It may also include account information (such as a username, password, and payment information) if we include functionality for accounts.

Device Identifiable Information

We may collect information that does not identify you personally, but is linked to your computer or device ("Device Identifiable Information”). Device Identifiable Information may include information such as your IP address, browser type and language, access times, pages visited, and referring website addresses.

Information That Does Not Identify You

We may also collect information that is about you but individually does not identify you, such as the type and model of your mobile device, your zip code or the approximate geographic area provided by your Internet service provider.

How We Collect Your Information

We collect your information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the Web Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties.

Information You Provide to Us

The information we collect may include:

• Information that you provide by filling in forms on our Web Site.
• Records and copies of your correspondence, if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Web Site.
• Your search queries on the Web Site.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Web Site, we may use automatic data collection technologies to collect information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Web Site, including traffic data, location data, logs, and other communication data and the resources you access and use on the Web Site.
• Information about your computer and internet connection, including IP address, operating system, and browser type.

The information we collect automatically may include Personal Information or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. The technologies we use may include:

• Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Web Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Web Site.
• Web Beacons. Pages of our Web Site and our emails may contain web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related Web Site statistics.

Third-Party Use of Tracking Technologies

Some content or applications, including advertisements, on the Web Site may be served by third parties. These third parties may use cookies or other tracking technologies to collect information about you when you use our Web Site. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different Web Sites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the provider directly.

How We May Use Your Information

The information we collect from you or that you provide to us may be used by us to:

• Present our Web Site and its contents to you.
• Provide you with services or information you have requested.
• Fulfill any other purpose for which you have provided your information, or in any other way we may describe when you provide your information.
• Fulfill any other purpose with your consent.
• Improve and develop our Web Site, products and services, or notify you about changes to our Web Site, products and services.
• Administer your participation in a promotion, survey or other activity.
• Facilitate the operation or maintenance of our Web Site, our business operations and internal record keeping.
• Carry out our obligations and enforce our rights arising from any contracts between you and us.
• Advertise and market to you, which includes sending promotional materials or special offers from TPS, our marketing partners or other third parties. If you do not want us to use your information in this way, you may do so by following the directions in the "Choices About How We Use and Disclose Your Information" section below.

How We May Disclose Your Information

We may disclose aggregated information about our users, and information that does not identify an individual, without restriction.

We may disclose Personal Information and Device Identifiable Information that we collect or you provide as described in this Privacy Policy under the following circumstances:

• With your consent.
• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• If required by law, such as by a court order, statute, regulation or rule, through legal process, or for law enforcement purposes.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, dissolution, or other corporate transaction involving any of our businesses, whether as a going concern or as part of bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors.
• If we determine it necessary in connection with an investigation or to protect the rights, property, or safety of TPS, our customers, or others.
• In response to requests from federal, state, local or foreign law and civil enforcement agencies, such as a search warrant, subpoena or court order.
• To enforce or apply our agreements with you.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.

Your State Privacy Rights

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for: targeted advertising (excluding Iowa); sales; or profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.

Other state consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. The exact scope of these rights may vary by state. To exercise any of these rights please send an e-mail to tpsprivacy@tarragon.com.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us once a year, free of charge, certain information about the Personal Information we disclose to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please send an e-mail to tpsprivacy@tarragon.com or write to us at 1302 Puyallup Street, Suite A, Sumner, WA 98390, Attn: Marketing Technologist.

Choices About How We Use and Disclose Your Information

You have various choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Promotional Emails from Us. If you have agreed to receive promotional emails from us, but you later change your mind, you may email us at tpsprivacy@tarragon.com. You also may opt out of receiving all future promotional emails from us by clicking on an opt-out or "unsubscribe" link within the promotional email you receive. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your transactions with us.
• Disclosure of Your Information for Third-Party Advertising. You may request that we not share your Personal Information with third parties for promotional purposes by emailing us at tpsprivacy@tarragon.com. If you do request us to stop sharing your Personal Information with other entities for their direct marketing purposes, such request will only apply as of the date of your request, and we will not be responsible for any communications that you may receive from entities that received your Personal Information prior to such request. In these cases, please contact that entity directly.
• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Web Site may then be inaccessible or not function properly.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's Web Site.

Security Practices

We use reasonable security efforts to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure and any transmission of Personal Information is at your own risk. We will not be responsible for any damage that results from a security breach of data or the unauthorized access to or use of information.

Accessing, Reviewing, Updating or Correcting your Personal Information

If you want to request access, review, update or correct inaccuracies in your Personal Information, you can request to revise your preferences by email us at tpsprivacy@tarragon.com or write to us at 1302 Puyallup Street, Suite A, Sumner, WA 98390, Attn: Marketing Technologist. Upon receiving your communication, we will take steps to update or correct such information in our possession, or to remove you from our mailing list. Your preferences include, for example, your profile information, as well as any payment and account information (if applicable), as well as whether you want to receive communications from us. If you want to close your account with us and have us delete the Personal Information in it (except for information that we keep for record-keeping purposes), please contact us. We may request certain Personal Information for the purposes of verifying the identity of the individual seeking access to their records. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Links to Other Websites and Services

The Web Site may contain links to third-party websites and online services. These links are provided for your convenience only. If you decide to access such other sites and services, you do so entirely at your own risk and subject to their applicable terms of use and privacy policies. Please note that we are not responsible for the contents of those websites or the privacy practices of third-party websites, or for any loss or damage that may arise from your use of them. We encourage you to be aware of this when you click on a link and leave the Web Site, and to read the privacy policies of every website that collects Personal Information from you.

Additional information

The Web Site is operated and maintained within the U.S. We make no assurances or representations of any kind that the Web Site is suitable for use outside the U.S. or in the country in which you reside.

If you wish to object to or raise a complaint on how we have handled your Personal Information, you may contact us at tpsprivacy@tarragon.com.

Changes to this Privacy Policy

You should review this Privacy Policy periodically as we may modify it from time to time, and such changes will be effective upon our posting them to the Web Site. Where consistent with applicable law, your continued use of the Web Site after we have changed the Privacy Policy signifies your acceptance of the revised terms. Under certain circumstances (e.g., with respect to certain material changes to this Privacy Policy), we may also elect to notify you through additional means, such as posting a notice on the front page of the Web Site or by means of an e-mail that gives you the opportunity to indicate whether you consent to the proposed change.

Children Under 18

Our Web Site is not intended for children under 18 years of age. The Web Site is directed to general audiences, and we do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on this Web Site. If we learn we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information.

Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us at tpsprivacy@tarragon.com.

Click here for additional information related to our SMS Policy.